Working with Difficult People

Description

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In every workplace, you’re likely to perceive some colleagues or customers as being more difficult to work with than others. Join us to discuss methods for recognizing the characteristics of some of the most common types of difficult people, and strategies for dealing with them more effectively. We will explore practical techniques for dealing with a variety of behaviors, including negativity, aggression, childishness, and selfishness. Plus, learn how to overcome your own negative thinking, and get the best from a difficult boss.

Class format features a short lecture on each topic, case studies discussion in small groups and resources for use in businesses and organizations

All classes are held in-person, with a Zoom option.

Classes are held at the library’s Learning Lab. The Learning Lab is the renovated bank building on the left as you enter the library parking lot from Cusick Street.